Refund policy

Returns policy - Change of mind

Got a change of heart? No worries, you've got 14 days from when your order arrives to let us know.

We know you need to actually play the game to find out if it's for you, so it doesn't need to come back unopened. Just make sure all the cards and components are included when you send it back.

How it works

1. Email us at hello@pandaparty.com.au within 14 days of delivery, let us know your order number and what you'd like to return.
2. We'll get back to you with the return shipping cost and your refund amount, so there are no surprises. You'll have 3 days to confirm you're happy to go ahead.
3. Once you confirm, we'll send you a prepaid return label along with pack tips to ensure it returns in one piece.
4. Please drop it at your post office within 7 days of receiving the label.
   
5. Once your return lands with us, we'll take a look and let you know it's all sorted. Your refund will land back on your original payment method within 10 business days. If it's been more than 15 business days and you still haven't seen it, just give us a shout.

Please note that for change of mind, return shipping costs will be deducted from your refund and original shipping costs aren't refundable.

Something wrong with your order?

If your game arrives faulty, damaged, or not quite right, email us a photo at hello@pandaparty.com.au. No need to send anything back, we'll pop a free replacement in the mail for you (shipping on us) or refund you in full, whatever works best.